Frequently Asked Questions

Shipping

How long does delivery take?
Orders are processed within 1–3 business days. Delivery typically takes 7–14 business days depending on your location. UAE orders may arrive faster (5–10 days).

Do you offer free shipping?
Yes! We offer free shipping on orders over $50. Standard shipping is available for smaller orders at a flat rate.

Can I track my order?
Yes. Once your order ships you will receive a tracking number by email. You can track your package at any time using that number.

Do you ship internationally?
Yes — we ship to over 150 countries worldwide including the UAE, GCC, UK, USA, Australia, and Europe.

Returns and Refunds

What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, contact us at admin@rhyee.com within 30 days of receiving your order.

How long do refunds take?
Once your return is approved, refunds are processed within 5–10 business days to your original payment method.

What if my item arrived damaged or wrong?
Please email us at admin@rhyee.com with a photo of the item and your order number. We will make it right immediately — replacement or full refund.

Payments

What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, Shop Pay, and PayPal.

Is checkout secure?
Yes. All transactions are processed through Shopify's secure checkout, which uses SSL encryption and is PCI DSS compliant.

Products

Are your products genuine?
All products listed on Rhyee are authentic and as described. We work with verified suppliers to ensure quality.

Can I cancel or change my order?
Please contact us as soon as possible at admin@rhyee.com. We will do our best to accommodate changes before the order ships.

Still have questions?

Email us at admin@rhyee.com or WhatsApp us at +971 058 287 9630. We reply within 24 hours.